Operating Memory Lead
Core
Transform undocumented tribal knowledge and messy operational workflows into structured, AI-legible documentation, playbooks, and systems that enable both human operators and AI agents to function effectively.
Role type
Senior Operating Memory Lead (Knowledge Engineering & AI Ops)
Builds
Source-of-truth operating docs, decision logs, playbooks, process maps, onboarding paths, glossaries, and AI-driven workflow artifacts.
Domain
Commercial Insurance / AI-Native Software / Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Exceptional written communication and synthesis, AI-tool fluency (prompt engineering, structured prompting, AI-assisted synthesis), stakeholder interviewing, information architecture, operational analysis, change management
Preferred skills
Background in qualitative research, instructional design, product ops, or technical writing, experience with transcript analysis, ability to identify hidden assumptions and edge cases
Technologies
Claude, ChatGPT, Granola, transcript workflows, Notion, Slack, Loom
Responsibilities
Capture tribal knowledge by embedding with sales, service, and underwriting teams; build operating memory from transcripts and meetings; translate operational problems into product requirements; maintain and update the knowledge base; identify workflow edge cases and rework patterns.
Seniority
Senior, hands-on IC
