Store Ops Solutions Manager - Technical Content Development
Core
Lead technical writing and policy governance to translate operational requirements into actionable procedures for the US Retail branch network.
Role type
Senior IC technical content manager (operations & compliance)
Builds
Operational procedures, standards, work instructions, and risk reports for Retail Stores
Domain
Banking / Financial Services / Operational Risk
Required skills
Technical writing, policy governance, risk trend analysis, process design, stakeholder management, audit readiness, plain-language translation, project management
Preferred skills
Financial services experience, regulated environment content development, partnership with Risk/Compliance/Legal
Technologies
Document management systems, RCSA tools, audit platforms
Responsibilities
Identify operational risk trends and create strategic solutions; Manage a project specialist for risk reporting; Ensure operational controls detect and mitigate regulatory violations; Communicate guidance on processes and compliance to senior management; Maintain ongoing process reviews to identify control breaks; Execute design of processes for new projects; Strategize solutions for key control functions
Seniority
Senior, hands-on IC with leadership responsibilities