Job
Core
Create and maintain internal documentation for Support & Moderation teams, including knowledge base articles, process guides, and bot replies.
Role type
Content Writer (Knowledge Management)
Builds
Internal documentation, knowledge base articles, process guides, and bot replies for Support and Moderation teams.
Domain
Technology / Entertainment / Customer Support
Required skills
English writing (C1+), knowledge management, content design, AI tools for writing/summarizing, Confluence, stakeholder communication, version control, naming conventions.
Preferred skills
Zendesk, Slack, chatbot tools, Jira, Asana, Monday, Notion, Support/Moderation experience.
Responsibilities
Write clear content for agents, moderators, and customers; maintain knowledge base organization and accuracy; adapt content for different audiences; review and update content based on feedback; build and improve content creation processes.
Seniority
Individual Contributor