Assistant Front Office Manager | The Star Grand
Core
Oversee nightly front office operations and ensure seamless service delivery for guests at a luxury hotel.
Role type
Assistant Front Office Manager
Builds
Guest check-in/out processes, team rosters, and service standards
Domain
Luxury hospitality
Deliverable
product features
Required skills
Leadership, guest service management, recruitment, rostering, training, development, Opera PMS knowledge, problem-solving
Responsibilities
Ensure highest standards of guest service at check-in and during stay, distribute guest comment cards to relevant departments, assist with people planning including recruitment and rostering