Night Manager
Core
Oversee overnight hotel operations, manage the Front Office team, and ensure guest service excellence and safety.
Role type
Night Manager (Manager on Duty)
Builds
Guest experiences, operational continuity, and revenue optimization for a luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, team supervision, guest relations, scheduling, payroll management, reporting, cash handling, upselling, emergency procedures
Preferred skills
Property Management System, Microsoft Word, Microsoft Excel
Responsibilities
Supervise Front Office team (agents, concierge, bell staff), handle guest issues, coach staff on service standards, manage staffing and scheduling, review group reservations and billing, balance shift closings, complete daily checklists, execute daily/weekly selling strategies, complete Night GSA duties when alone
Seniority
Mid-level, hands-on IC