Duty Manager
Core
Oversee daily front office operations and lead the team to ensure exceptional guest experiences and seamless hotel operations.
Role type
Front Office Duty Manager
Builds
Guest services, check-in/check-out processes, and front office area presentation
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team leadership, conflict resolution, financial transaction monitoring, inventory management, staff training, compliance enforcement, upselling
Preferred skills
Detail-oriented, energetic, professional presentation
Responsibilities
Manage daily front office operations including reception and concierge; Ensure high standards of customer service and address guest inquiries; Coordinate with various departments to maintain seamless operations; Oversee check-in and check-out procedures; Manage room inventory and maximize occupancy; Conduct staff training and performance evaluations; Handle VIP guests and authorize special courtesies; Monitor and balance daily financial transactions; Maintain cleanliness and presentation standards in front office areas; Conduct regular inspections of guest rooms and public areas; Resolve conflicts in high-pressure situations; Promote upselling opportunities to enhance revenue