Assistant Manager, Front Office
Core
Assist guests with check-in/out, manage front office operations, and coach staff to maintain service standards.
Role type
Assistant Manager, Front Office
Builds
Guest services and front desk operations for hotel guests
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Guest relations, cash handling, up-selling, staff coaching, operational coordination, phone etiquette, mail/message handling, revenue management
Preferred skills
Supervisory skills, planning, decision making, training, detail-oriented, flexibility, working under pressure
Technologies
Windows, Internet Explorer, Microsoft Word
Responsibilities
Assist guests with check-in and checkout, coordinate service delivery systems, maintain guest relation services, coach employees on feedback handling, register guests and issue room keys, handle guest mail and phone calls, maximize room revenue through up-selling