Onboarding Expert
Core
Guide new and reactivated healthcare professionals through the app-based onboarding journey, ensuring they feel confident and ready for their first shift.
Role type
Customer success specialist (onboarding)
Builds
Onboarding journey for healthcare workers on the Clipboard app
Domain
Healthcare staffing / SaaS
Deliverable
client delivery
Required skills
outbound calling, onboarding consultations, email/text communication, ticket support, documentation, pain point identification, rapport building, tool adaptability
Preferred skills
inside sales, customer support, healthcare recruiting
Responsibilities
Make ~60 targeted outbound calls daily, host ~5 pre-booked 15-minute onboarding consultations daily, send follow-up emails and texts, respond to inbound messages and support tickets, document interactions, identify pain points for improvement
Seniority
Individual Contributor