Customer Support Specialist
Core
Provide customer support via tickets and calls for Liven, a self-discovery product company, serving global English-speaking users.
Role type
Customer Support Specialist
Builds
Self-discovery product ecosystem (courses, mood tracker, AI companion, routine builder, well-being tests)
Domain
Mental health / EdTech
Deliverable
client delivery
Required skills
English (B2+), adaptability, stress resistance, empathy, client orientation
Preferred skills
Interest in emotional and behavioral well-being
Technologies
Ticketing systems, VoIP
Responsibilities
Resolve user inquiries, communicate with users via tickets and calls, escalate product issues
Seniority
Individual Contributor