IT Service Design & Transition Manager
Core
Lead Service Design and Service Transition activities to ensure new and changed technology services are transitioned into production smoothly while driving best-practice ITSM processes.
Role type
Senior IT Service Management Specialist (Service Design & Transition)
Builds
Operational readiness frameworks and service support models for new technology services
Domain
IT Service Management / Enterprise Technology
Required skills
ITIL best practices, ServiceNow, Problem Management, root cause analysis, stakeholder engagement, service readiness frameworks, SLA/KPI monitoring, change management
Preferred skills
Financial services/insurance/government industry experience, ITIL certification
Technologies
ServiceNow
Responsibilities
Leading Service Design and Service Transition activities, Driving adoption of ITIL-based processes, Managing and optimizing ITSM tooling, Leading Problem Management activities, Developing service readiness frameworks, Monitoring service performance and reporting
Seniority
Senior, hands-on IC
