VP Client Success & Experience
Core
Lead and transform Paymentology's global post-onboarding client organization by unifying Customer Support and developing Client Success Operations into a single function.
Role type
VP Client Success & Experience (Strategic Leadership)
Builds
Unified global Client Success & Experience function, AI-enabled support models, predictive client health frameworks, and scalable operational processes.
Domain
Fintech / Payments / Banking Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Global team leadership, client lifecycle management, large-scale transformation, AI and automation strategy, commercial acumen, data-driven decision-making, cross-functional collaboration
Preferred skills
Experience in fintech or payments, scaling global organizations, executive stakeholder management
Technologies
AI, predictive analytics, self-service platforms, workflow automation tools
Responsibilities
Define and execute future-state client success strategy; build proactive engagement models focused on adoption and retention; develop predictive client health and retention frameworks; implement AI-assisted support capabilities and intelligent case triage; partner with Product and Engineering to translate client feedback into improvements; mentor leaders across Client Success and Support functions.
Seniority
VP, strategic leadership with global scope