Senior Manager, Enterprise Security
Core
Third-tier technical support engineer solving complex customer challenges in security and technology environments via deep investigations, lab reproduction, and source-code analysis.
Role type
Senior IC technical support engineer (security)
Builds
Customer resolutions, workarounds, and improved support processes/tools
Domain
Cybersecurity, enterprise technology, cloud infrastructure
Deliverable
client delivery
Required skills
Linux systems administration, TCP/IP networking and packet analysis, source-code analysis, SQL and non-SQL databases, scripting (Python, Bash), cloud platforms, security technologies
Preferred skills
AI tool integration (ChatGPT, Copilot), virtualized environments, enterprise network design, security appliances
Responsibilities
Resolve complex third-tier support cases, analyze logs and network traffic to identify root causes, communicate directly with customers and sales, partner with engineering for workarounds, improve support documentation and tools, incorporate AI into workflows
Seniority
Senior, hands-on IC