Customer Success Manager (Vancouver)
Core
Own the entire partner lifecycle from onboarding to long-term strategic growth for beauty and wellness businesses using Fresha's AI-powered operating system.
Role type
Mid-level Customer Success Manager (SaaS)
Builds
Fresha ecosystem profiles, booking software, marketplace access, and payment solutions for 40-50 new partner accounts per month.
Domain
Beauty, wellness, and self-care industry; SaaS platform.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, high-volume onboarding execution, data coordination, relationship management, retention strategy, cross-functional collaboration
Preferred skills
Project management certification, beauty/wellness industry experience, multi-selling experience, HubSpot CRM proficiency
Technologies
HubSpot
Responsibilities
Map business requirements and manage timelines for partner onboarding; Build and train 40-50 new accounts monthly; Nurture long-term relationships via quarterly business reviews; Drive SaaS adoption and feature activation; Coordinate data migration with offshore teams; Collaborate with Product and Marketing teams.
Seniority
Mid-level, hands-on IC