Technical Customer Support Specialist
Core
Provide technical support for ElevenLabs' AI audio platforms (ElevenAgents, ElevenCreative, ElevenAPI) to users and businesses globally.
Role type
Technical Customer Support Specialist
Builds
Customer support operations for AI voice and audio generation products
Domain
AI / Audio Technology
Deliverable
client delivery
Required skills
Mandarin fluency, technical troubleshooting, customer communication, platform knowledge
Preferred skills
Experience with AI/ML products, multilingual support
Technologies
ElevenAgents, ElevenCreative, ElevenAPI
Responsibilities
Handle technical inquiries, troubleshoot platform issues, assist users with AI audio tools
Seniority
Individual Contributor
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