Technical Customer Support Specialist

## About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ## How we work - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. ## What we offer - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ## Technical Customer Support Specialist - Mandarin (Contract, Remote) ## Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do ## Responsibilities - Provide technical support to users and businesses using ElevenLabs' platforms. - Troubleshoot and resolve technical issues related to AI audio products. - Communicate with customers in Mandarin to understand their needs and provide solutions. - Collaborate with cross-functional teams to improve product performance and user experience. - Document and track support cases to ensure timely resolution. ## Requirements - Fluency in Mandarin and English. - Strong communication and problem-solving skills. - Experience in technical customer support or related field. - Familiarity with AI audio technologies and platforms. - Ability to work independently and manage multiple tasks. ## Nice to Have - Experience with ElevenLabs' products or platforms. - Background in AI research or development. - Familiarity with customer service tools and ticketing systems. ## Benefits - Remote work flexibility. - Annual company offsite. - Social travel stipend. - Co-working stipend. - Learning and development support.