Spare Parts Officer
Core
Providing professional and responsive service to customers and dealers by processing spare parts orders, enquiries, and quotations for commercial kitchen and catering equipment.
Role type
Spare Parts Officer (Customer Service & Administration)
Builds
Spare parts orders, quotations, and customer service interactions for commercial kitchen and catering equipment brands.
Domain
Food service industry / Commercial kitchen equipment
Deliverable
client delivery
Required skills
Customer service, order processing, inventory management, stakeholder liaison, complaint resolution, CRM/ERP system usage, Microsoft Office (Outlook, Teams, Excel)
Preferred skills
Salesforce, Microsoft Dynamics GP, technical product knowledge
Responsibilities
Responding to customer enquiries by phone and email, processing spare parts orders and quotations, following up on orders and back-orders, liaising with purchasing and warehouse teams, managing customer complaints, monitoring non-stock parts, processing invoices and stock returns, maintaining accurate records.
Seniority
Mid-level, experienced professional