IT Technician
Core
Provide reliable technical support for staff and student devices, focusing on device management, troubleshooting, and maintenance of Windows and Apple devices to support effective school operations.
Role type
IT Technician (Education Sector)
Builds
School-owned and BYOD devices, network connectivity, and ICT systems
Domain
Education / K-12
Required skills
Windows device management, Apple device management, hardware troubleshooting, software troubleshooting, basic networking, MDT, Meraki MDM, Microsoft Intune, IP phone support, user data migration, scripting concepts, Linux familiarity
Preferred skills
Azure AD, SharePoint, advanced networking, automation concepts
Technologies
Windows, Apple, Meraki MDM, Microsoft Intune, MDT, DISCO, Windows Server, Linux, XUNO, Azure AD, SharePoint, VLANs
Responsibilities
Install, configure, and maintain school-owned Windows and Apple devices for staff and students; Investigate, diagnose, and resolve hardware and software issues on staff and student devices; Support Apple device management through Meraki/Intune MDM; Research and evaluate approved emerging technologies that could benefit the school; Proactively identify opportunities to improve existing systems and device management practices
Seniority
Mid-level, hands-on IC
