Customer Service and Collections Representative
Core
Deliver premium customer service and manage collections for a luxury automotive brand's finance and leasing solutions via phone, email, and digital channels.
Role type
Customer Service and Collections Representative
Builds
Customer experience and financial recovery for vehicle owners/lessees
Domain
Automotive finance and leasing
Deliverable
dashboards & analysis
Required skills
inbound/outbound communication, account management, collections handling, empathy, administrative tasks, system navigation
Preferred skills
prior contact centre experience, collections background, handling sensitive financial discussions
Responsibilities
Handle inbound enquiries on vehicle finance/leasing, assist with payments and self-service app navigation, conduct welcome calls, manage collections conversations, maintain accurate customer records
Seniority
Entry-level to Junior, hands-on IC