(Part-Time) Resolution Expert -Collection Specialist
Core
Part-time call center representative guiding consumers through the collections process to establish repayment plans and resolve issues via phone, email, and chat.
Role type
part-time collections specialist (customer service)
Builds
digital-first collections platform for creditors and borrowers
Domain
fintech / debt collection
Deliverable
client delivery
Required skills
collections experience, customer service, sales, verbal and written communication, attention to detail, critical thinking, problem-solving, negotiation, conflict resolution, multi-tasking, time management
Preferred skills
Spanish fluency
Technologies
live chat, phone, email
Responsibilities
manage inbound and outbound communication, follow communication scripts, establish repayment plans, attend educational seminars, meet key performance indicators, adhere to quality and compliance standards
Seniority
entry-level / part-time