Recoveries Agent (Autolend)
Core
Recover vehicles and manage arrears for a fintech company's auto finance customers by coordinating with external recovery agents and auction houses.
Role type
Recoveries Agent (Motor Finance)
Builds
Vehicle retrieval operations and debt recovery processes
Domain
Consumer Finance / Motor Finance
Deliverable
client delivery
Required skills
outbound communication, inbound communication, financial assessment, regulatory compliance, account management, supplier coordination, statutory notice issuance, administrative task execution
Preferred skills
motor finance recoveries experience, process ownership, external stakeholder management
Responsibilities
Respond to inbound communications from customers and third-party suppliers; initiate outbound calls and emails to recovery agents; evaluate customers' financial circumstances to recommend repayment solutions; issue Statutory Notices (Default, Termination); manage seized and impounded vehicles; review accounts for third-party placement; complete administrative tasks for internal and external processes.
Seniority
Individual Contributor