Account Solutions Representative
Core
Contact customers behind on car payments to propose solutions for bringing accounts current or canceling vehicle repossessions.
Role type
Account Solutions Representative (Collections/Recovery)
Builds
Customer recovery plans and payment arrangements for auto finance clients
Domain
Automotive finance / Consumer lending
Deliverable
client delivery
Required skills
Persuasive communication, negotiation, phone etiquette, multitasking (talking and typing), problem solving, compliance adherence
Preferred skills
Call center experience, finance or automotive industry background, customer support experience
Technologies
Microsoft Office (Outlook, Teams), phone systems, CRM software
Responsibilities
Handle inbound and outbound calls to assist past-due customers, negotiate payment plans, process payments, update contact information, document account notes
Seniority
Entry-level, individual contributor