Consumer Engagement Representative (Hybrid)
Core
Handle inbound/outbound calls, process payments, conduct customer interviews, and resolve loan servicing issues for powersports loans.
Role type
Customer Service Representative (Servicing)
Builds
Customer care and loan servicing operations for powersports loans
Domain
Financial services / Powersports lending
Deliverable
client delivery
Required skills
Phone communication, online chat communication, payment processing, customer issue resolution, productivity goal management, regulatory compliance
Preferred skills
Auto finance experience, installment loan portfolio experience, collection experience, English/Spanish bilingualism
Technologies
LoanPro, Microsoft Word, Microsoft Excel
Responsibilities
Handle 80+ inbound/outbound calls daily, process phone payments, conduct outbound customer interviews, resolve customer concerns via chat and phone, meet monthly productivity and quality goals, comply with federal and state collection laws
Seniority
Entry-level to Mid-level, individual contributor