Customer Success Consultant
Core
Act as a trusted strategic advisor to a portfolio of schools, driving deep product adoption and unlocking value from the Compass ecosystem to influence retention and growth.
Role type
Senior Customer Success Consultant (Strategic Advisor)
Builds
School management ecosystem (Compass) for schools worldwide
Domain
Education Technology (EdTech) / School Management
Deliverable
client delivery
Required skills
Strategic consulting, complex implementation leadership, stakeholder management, data-driven success planning, commercial awareness, retention strategy, AI fluency
Preferred skills
Education sector experience (teaching/operations), comprehensive knowledge of Compass platform
Technologies
Compass platform
Responsibilities
Own end-to-end consulting experience from implementation to ongoing partnership; Lead complex implementations including module adoption and partner integrations; Drive advocacy and reference-ability; Use adoption data to shape success plans and lead EBR conversations; Partner with Sales and Product to identify expansion opportunities; Represent the voice of schools internally; Anticipate risks and act as escalation point; Own renewal conversations with focus on retention.
Seniority
Senior, hands-on IC with strategic advisory focus
