Service Manager
Core
Lead the Vermeer Service Department in Melbourne, overseeing daily operations, financial performance, and team development to support industrial equipment industries.
Role type
Service Manager (Workshop Operations)
Builds
Service department operations, team performance, and customer service excellence for Vermeer industrial equipment.
Domain
Industrial equipment / Agriculture, Roads, Civil Infrastructure, Earthmoving, Mining, Forestry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service management, workshop operations, financial management, team leadership, Lean manufacturing, 5S, continuous improvement, business systems, reporting tools
Preferred skills
Technical industry understanding, stakeholder management, safety culture advocacy, innovation
Technologies
Business systems, reporting tools, computer applications
Responsibilities
Oversee day-to-day operations and financial performance of the Service Department; Recruit, develop and retain a high-performing team of Service Technicians; Lead by example in workforce planning, job coordination, and team supervision; Drive workshop presentation, customer engagement, and service excellence; Manage warranty costs, workshop assets, and departmental budgets; Champion a strong safety culture and ensure compliance with company policies.
Seniority
Manager, hands-on leadership