Technical Enablement Manager, Customer Experience
Core
Own end-to-end learning, knowledge, and training experience for global customer experience (CX) teams, spanning onboarding, change management, and continuous learning to ensure high-quality support delivery.
Role type
Technical Enablement Manager
Builds
End-to-end enablement programs, training content, knowledge base resources, SOPs, and onboarding journeys for CX teams.
Domain
SaaS / Customer Experience / Learning & Development
Deliverable
product features
Required skills
Program ownership, content strategy, knowledge management, instructional design, measurement and data analysis, cross-functional influence, AI literacy
Preferred skills
Experience building enablement for support or CX teams, ability to translate complex product changes into learning materials
Technologies
AI tools for content creation and knowledge operations
Responsibilities
Define learning outcomes and content strategy; develop and maintain training materials and knowledge base resources; design onboarding journeys; lead launch readiness plans; measure and iterate training impact metrics.
Seniority
Senior, hands-on IC
