Product Success Manager
Core
Connects Per Scholas's AI product portfolio with internal users, acting as an adoption specialist, instructor, and community manager to ensure staff effectively use technical tools.
Role type
Internal Product Success Manager (AI Fluency)
Builds
Internal AI Tech Solutions portfolio for Per Scholas staff
Domain
Education / Workforce Development / AI Literacy
Deliverable
product features | dashboards & analysis | client delivery
Required skills
curriculum delivery, content strategy, user engagement, adoption data analysis, user advocacy, technical testing from end-user perspective
Preferred skills
Customer Success Management, Instructional Design, Career Coaching, Community Management, Technical Support with user education focus
Technologies
Salesforce, AI tools, learning management systems
Responsibilities
Deliver AI Fluency curriculum to staff, build and maintain content calendars for enablement, manage internal communication channels for product support, monitor product utilization metrics and adoption dashboards, serve as primary point of contact for end-users providing 1:1 support and coaching, conduct proactive outreach to users with low adoption to diagnose barriers and design interventions
Seniority
Mid-level, hands-on IC
