Bilingual Customer Success Manager (Quebec)
Core
Bilingual Customer Success Manager ensuring Canadian businesses adopt and maximize value from Float's financial operating system.
Role type
Senior IC Customer Success Manager
Builds
Float's intelligent financial operating system (corporate cards, expense management, bill payments, high-yield accounts)
Domain
Fintech / Canadian Business Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Bilingual communication (French/English), B2B customer success management, adoption and retention strategy, risk mitigation, data analysis, stakeholder partnership
Preferred skills
CPA, CA, or CFA designation, experience managing 50+ customers simultaneously
Technologies
Float platform, data analytics tools
Responsibilities
Build deep relationships to ensure smooth onboarding and define success criteria; Proactively monitor customer health signals and mitigate churn risks; Drive adoption of full feature suite and advocate for product feedback; Identify long-term expansion opportunities within the customer's financial operations; Partner with cross-functional teams to address barriers to adoption; Provide strategic recommendations to enhance customer experience based on usage insights
Seniority
Mid-Senior, hands-on IC
