Service Desk Analyst and Administrator
Core
Deliver exceptional, high-touch technical support to doctors and clinical staff to ensure technology readiness for surgeries and consultations.
Role type
Service Desk Analyst and Administrator
Builds
Reliable technology services for clinical workflows
Domain
Healthcare IT
Required skills
first- and second-level technical support, incident and request management, hardware troubleshooting, software troubleshooting, network troubleshooting, access management, ITIL-aligned practices, multi-channel support (phone, portal, email, walk-ins)
Preferred skills
Relevant IT qualification (Certificate III/IV, Diploma), experience in service desk or customer-facing IT environment, strong customer-service mindset, adaptability, resilience
Technologies
ITIL, phone, portal, email
Responsibilities
Provide first- and second-level technical support for end users, troubleshoot hardware/software/network/access issues, ensure data accuracy and process compliance, escalate complex and critical incidents
Seniority
Mid-level, hands-on IC