Service Desk Representative
On-site
Core
Front-line support for desktop hardware, software, and telecommunications equipment via in-person, phone, email, and chat.
Role type
Service Desk Representative
Builds
Resolved IT incidents and user support tickets
Domain
IT Support / Help Desk
Required skills
Hardware troubleshooting, Software troubleshooting, Network troubleshooting, Account management, Ticketing systems, Microsoft OS
Preferred skills
MTA, A+, Network+ certification
Responsibilities
Manage customer issues across inbound channels, Troubleshoot hardware/software/network issues, Prioritize and log calls/tickets/chats, Guide end users on equipment and software
Seniority
Mid-level (2-4 years experience)