IT Cloud Support Consultant
Core
Provide Tier 2 cloud support and manage critical infrastructure services for clients across diverse technology environments.
Role type
Senior IC IT Cloud Support Consultant
Builds
Reliable cloud infrastructure and operational stability for enterprise clients
Domain
Cloud Infrastructure / IT Operations
Required skills
AWS administration, Windows Server, Linux (SUSE), network infrastructure (routers/firewalls), incident management, root cause analysis, automation scripting (PowerShell/Bash/Python), server administration, ERP support
Preferred skills
SAP Business One, Smartsheet, Zendesk, ITIL framework
Technologies
AWS, CloudWatch, CloudTrail, IIS, Apache, Nginx, PowerShell, Bash, Python, Ruby, SAP
Responsibilities
Manage client incidents and escalations across Windows and Linux environments; Administer end-user accounts and security profiles; Configure and monitor AWS cloud environments; Perform advanced troubleshooting and system recovery; Conduct root cause analyses and implement corrective actions; Develop and maintain automation scripts; Support web/application services and network infrastructure; Coordinate server maintenance and backups; Manage high-volume tickets while meeting SLAs.
Seniority
Senior, hands-on IC
