Scheduling Administrator
Core
Oversee contracts and manage daily schedules for field employees in the Metering Division while handling customer service inquiries.
Role type
Scheduling Administrator (Customer Service)
Builds
Field work schedules and job management workflows for metering and IoT services
Domain
Utilities / Water Metering / IoT
Required skills
Customer service, telephone/email handling, work order management, data entry, reporting, scheduling, client liaison, invoicing, quotation processing, quality audits, follow-up management
Preferred skills
Multi-tasking, prioritization, problem-solving, time management, attention to detail
Technologies
None stated
Responsibilities
Handle inbound and outbound customer service inquiries; Monitor, control, and manage work orders and job requests; Manage daily schedules for field employees; Perform data entry and reporting; Assist field staff with enquiries; Liaise with clients and plumbers; Complete jobs-management and invoicing requirements; Assist with processing quotations; Conduct work reviews and audits; Follow up on incomplete or problematic jobs
Seniority
Individual Contributor, operational level