Service Supervisor
Core
Oversee daily scheduling and operations for a residential door, docking, and security product service department, ensuring efficiency, profitability, and customer satisfaction.
Role type
Service Supervisor (Residential Department)
Builds
Residential door, docking, and security product installation, maintenance, and repair services
Domain
Home improvement / Security systems / Door hardware
Required skills
Scheduling and dispatching, problem-solving, performance management, administrative documentation, customer communication, mechanical aptitude, driving
Preferred skills
Bachelor's degree, management experience, Microsoft Office proficiency
Technologies
Microsoft Office applications
Responsibilities
Schedule daily service jobs, monitor technician schedules for efficiency, track job completion and follow up with customers, process billing and paperwork, conduct employee performance reviews and counseling, establish department goals
Seniority
Individual Contributor, Supervisory level