Customer Success Manager
Core
Retain and scale Epidemic Sound's B2B client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
Role type
Senior Customer Success Manager (B2B SaaS/Media)
Builds
Trusted partnerships and measurable success plans for strategic B2B customers
Domain
Media streaming, SaaS, B2B enterprise
Deliverable
client delivery
Required skills
B2B enterprise account management, consultative sales, churn risk mitigation, contract negotiation, cross-functional collaboration, AI tool utilization
Preferred skills
Salesforce, Planhat, Totango, Gainsight
Responsibilities
Define mutual success plans and expand product adoption, identify upsell and expansion opportunities, manage renewals and develop turnaround strategies for at-risk accounts, channel customer feedback to internal teams, leverage AI tools to automate workflows
Seniority
Senior, hands-on IC