Chargé de clientèle - Bilingue Italien - CDI (W/M/X)
Core
Handling complex customer requests and retaining members for an e-commerce platform selling discounted products.
Role type
Senior Customer Success Specialist (Italian)
Builds
Customer support solutions and retention strategies for Veepee's online marketplace.
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Complex issue resolution, customer retention, cross-functional collaboration, decision making, written communication, telephone contact, Italian (native), English (fluent)
Responsibilities
Manage complex customer requests, retain members with personalized responses, find solutions by collaborating with internal services and partner brands, ensure service quality and customer satisfaction.