APS3 Service Support Officer
Core
Frontline customer service and administrative support for a multidisciplinary team delivering mental health and wellbeing services to veterans and their families.
Role type
APS3 Service Support Officer
Builds
Regional clinical services for veterans
Domain
Federal Government / Mental Health
Deliverable
client delivery
Required skills
customer service, appointment management, data entry, record keeping, correspondence, workflow management, event support, travel coordination, invoice processing, operational reporting
Responsibilities
Act as first point of contact for clients, visitors, and stakeholders; manage appointments in a Client Management System; respond to enquiries and provide policy-aligned information; assist with data entry, record keeping, and correspondence; support regional events and programs; process invoices and manage deliveries; assist with operational reporting and quality assurance.
Seniority
APS3 (Entry-level government officer)