Consultor administrativo Emocional
Core
Managing the end-to-end care cycle for Lyra's clients in Mexico and Central America, coordinating logistics for in-person and virtual sessions with a network of affiliated psychologists.
Role type
Administrative operations specialist (mental health)
Builds
Operational continuity and client experience for Lyra's mental health platform
Domain
Mental health / Healthcare operations
Deliverable
dashboards & analysis
Required skills
Salesforce (Connected Calendar), CRM platforms, digital clinical records management, appointment scheduling, client communication, case registration, follow-up management, stress management
Preferred skills
Psychology degree, call center experience, Google Workspace
Responsibilities
Coordinate in-person and virtual sessions with affiliated psychologists; Manage no-shows and reschedule appointments; Resolve client and affiliate inquiries; Register cases and evaluations in Salesforce; Send confirmation emails and conduct post-session follow-ups.