Application Support Officer
Core
Resolving software issues, configuring new systems, and performing tests on deployment projects.
Role type
Application Support Officer
Builds
IT support services and system configurations for an organization
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
troubleshooting, configuration management, database maintenance, policy documentation, log management, system testing
Preferred skills
reading code (JavaScript, Vbscript, ASP, XML, HTML, XSL), proficiency in Microsoft/Mac operating systems
Responsibilities
Resolve software issues, configure new systems, perform deployment tests, maintain Configuration Management Database, troubleshoot applications, assist end users, update trouble tickers, prepare policy manuals, manage technical and business resources
Seniority
Mid-level, hands-on IC
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