Customer Support Agent - Dressly
Core
Customer Experience Agent for a Fashion-tech startup, handling user inquiries via email and chat to ensure a supportive user experience.
Role type
Customer Support Agent
Builds
In-house customer support operations for Dressly
Domain
FashionTech
Deliverable
client delivery
Required skills
English (B1+), customer service experience (phone/email/chat/live), initiative, organization, adaptability to night shifts
Preferred skills
Helpdesk platform experience (Zendesk or Freshdesk)
Technologies
Zendesk, Freshdesk
Responsibilities
Answering customer inquiries via email and chat, working in a rotating schedule including night shifts, learning product flows to improve service efficiency