Customer Service Specialist (Remote)
Core
Support travelers throughout their planning and booking experience by handling inquiries, managing updates, and ensuring a positive customer journey.
Role type
Customer Service Specialist (Travel)
Builds
Travel bookings and arrangements for clients
Domain
Travel and Tourism
Deliverable
client delivery
Required skills
customer service, communication, problem-solving, attention to detail, organizational skills
Preferred skills
travel industry experience, hospitality experience, tourism experience
Responsibilities
Respond to customer inquiries via email, phone, and messaging platforms; Assist clients with booking questions, modifications, and cancellations; Provide information on destinations and travel documentation; Track and update customer details; Follow up before and after travel; Handle client concerns with empathy.
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