Business Travel Consultant - English - Hybrid Lisbon
Core
Frontline travel support specialist resolving customer issues and managing bookings across air, rail, hotel, and car sectors.
Role type
Senior IC travel consultant
Builds
Customer satisfaction and operational stability for Navan's travel platform
Domain
Travel technology and customer support
Deliverable
client delivery
Required skills
GDS systems (Sabre, Amadeus, Galileo), multi-modal booking management, customer issue resolution, SLA adherence, self-service guidance
Preferred skills
Travel industry best practices, stakeholder feedback, rotating shift flexibility
Technologies
Gmail, Zendesk, Slack, Salesforce
Responsibilities
Handle hotel, flight, car, and rail bookings; guide customers in self-service options; resolve urgent travel issues; maintain up-to-date knowledge on suppliers and destinations; provide feedback to product and engineering teams
Seniority
Senior, hands-on IC