Founding Customer Success Manager
Core
Founding Customer Success Manager responsible for driving customer activation, retention, and renewal for an AI-native market intelligence platform serving energy, infrastructure, and financial services teams.
Role type
Founding Customer Success Manager (Builder)
Builds
CS playbook, health scoring models, and AI-assisted engagement cadence
Domain
Energy, infrastructure, and financial services market intelligence
Deliverable
production ML models | product features
Required skills
Customer success management, account management, renewal forecasting, customer onboarding, user adoption, stakeholder management, process creation, data analysis, AI tool utilization
Preferred skills
Energy sector knowledge, data subscription experience, investor relations familiarity
Technologies
AI tooling, data platforms
Responsibilities
Own end-to-end renewal process for a defined book of accounts; drive activation and engagement on accounts owned by Account Managers; monitor account health and proactively mitigate churn risk; onboard new users and drive platform usage; connect customers with internal research analysts; act as the primary voice of the customer to internal product and research teams; design and scale an AI-assisted customer success coverage model
Seniority
Early-stage, hands-on IC