Customer Experience Centre - Team Leader
Core
Lead a team of consultants to manage national customer contact activity, drive incremental sales, and expand the customer base for a craft beverage portfolio.
Role type
Team Leader, Customer Experience Centre
Builds
Customer relationships and sales uptake for Gage Roads Brew Co, Matso's, and other Good Drinks Australia brands
Domain
Craft beverage industry / Customer contact centre
Deliverable
client delivery
Required skills
Team leadership, CRM management, sales conversion, customer service, KPI tracking, cross-functional collaboration
Preferred skills
Experience in country areas, proactive communication, efficiency improvement
Responsibilities
Develop and coach a team of consultants, personally make sales calls, manage customer interactions via CRM, collaborate with Field Sales Team, monitor call volumes, update CRM records
Seniority
Mid-level, hands-on IC leader