Customer Success Manager, Senior Manager - Tableau (Data, Analytics & AI Strategy)
Core
Strategic partner driving quantifiable business impact, analytics maturity, and AI adoption for complex multi-org Signature customers using Tableau and Salesforce.
Role type
Senior Individual Contributor Customer Success Manager (Data, Analytics & AI Strategy)
Builds
Embedded, conversational, and proactive analytics solutions (Tableau Next, Tableau Pulse, Tableau Agent) integrated into customer workflows.
Domain
SaaS / Data & Analytics / AI Strategy
Required skills
Strategic consulting, Customer Success, SaaS, Tableau, Power BI, Qlik, Looker, analytics strategy, data governance, executive communication, stakeholder management, program management, change management, AI workflow design, root cause analysis
Preferred skills
Large-scale global analytics deployments, Tableau ecosystem (Data 360, CRM Analytics, Agentforce), Tableau or Salesforce certifications, data architecture, semantic layers
Technologies
Tableau, Tableau Next, Tableau Pulse, Tableau Agent, Salesforce, Data 360, Agentforce, Slack, Power BI, Qlik, Looker
Responsibilities
Drive adoption of embedded insights and conversational analytics; manage complex multi-org customer programs and success plans; align internal teams and stakeholders on business and technical goals; design agentic workflows and determine human vs. AI task allocation; lead analytics maturity assessments and data culture initiatives; mitigate risks for high-value renewals and go-live dates; guide customers on data and AI governance models.
Seniority
Senior, hands-on IC
