Instructional Designer
Core
Design and deliver high-quality learning content and certifications for the Pigment Academy to help customers master business planning and performance management software.
Role type
Senior Instructional Designer (Customer Education)
Builds
Customer learning programs, e-learning modules, video courses, and interactive training materials for the Pigment platform.
Domain
SaaS / Business Planning Software / Customer Education
Deliverable
product features
Required skills
Adult learning principles, instructional design lifecycle management, content strategy, stakeholder collaboration, needs analysis, project management, AI-powered learning technologies.
Preferred skills
Experience with e-learning authoring tools, video production, certification program design.
Technologies
e-learning platforms, video production tools, AI-powered learning technologies.
Responsibilities
Strategize and design comprehensive customer learning programs and certifications; translate SME product knowledge into accessible learning content; manage the end-to-end instructional design lifecycle from needs analysis to evaluation; stay updated on product releases to ensure content accuracy; research trends in learning and development including AI technologies.
Seniority
Senior, hands-on IC
