Customer Enablement Manager
Core
Design and scale personalized customer education programs and learning journeys to help B2B SaaS customers adopt priority use cases and achieve product success.
Role type
Senior Customer Enablement Manager (Instructional Design & Program Management)
Builds
Scalable self-guided, live, and cohort-based learning experiences; reusable content assets (courses, guides, videos, simulations)
Domain
B2B SaaS / Customer Education / Digital Adoption
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, program management, content creation, data analysis, cross-functional collaboration, product adoption strategy
Preferred skills
Experience with Mural or similar visual collaboration platforms, design thinking, AI-enabled learning tools, community-led learning
Technologies
LMS, digital adoption platforms, AI-enabled learning tools
Responsibilities
Execute scalable education initiatives; design outcome-based learning journeys; develop reusable content assets; partner with Product and Marketing; deliver internal enablement to CS teams; track learning metrics and adoption
Seniority
Senior, hands-on IC
