ServiceNow Lead
Core
Lead the governance, configuration, and continuous improvement of the enterprise ServiceNow platform to maximize technology investment value and support operational excellence.
Role type
Senior ServiceNow Platform Lead
Builds
Enterprise ServiceNow platform capabilities (ITSM, ITOM) and automation solutions
Domain
Enterprise IT Service Management and Operations
Required skills
ServiceNow platform expertise, ITSM, ITOM, Agile, CI/CD, ITIL, SDLC, DevOps, roadmap planning, vendor management, stakeholder partnership
Preferred skills
Mentoring high-performing teams, translating business requirements into platform solutions
Technologies
ServiceNow, ITSM, ITOM, Agile, CI/CD, ITIL, SDLC, DevOps
Responsibilities
Own the ServiceNow platform portfolio including ITSM and ITOM modules; Manage roadmap delivery, upgrades, releases, and lifecycle activities; Lead governance, delivery planning, and capacity management; Drive automation and innovation; Manage vendor and implementation partner relationships; Monitor platform health, risk, and operational performance
Seniority
Senior, hands-on IC with strategic oversight