Technical Support Engineer
Core
Onsite IT Technical Support Engineer responsible for new hire onboarding, desktop deployment, physical IT operations, and office infrastructure support.
Role type
Senior IC IT Operations Engineer (Onsite)
Builds
Physical IT equipment deployments, onboarding workflows, and office infrastructure readiness
Domain
IT Operations / Hardware Deployment / Onboarding
Deliverable
product features
Required skills
Desktop support, hardware deployment, IT asset management, structured cabling, patch-panel work, endpoint management, telecom administration, physical security systems administration, user account provisioning, software licensing administration, MFA administration, Group Policy administration, legal data retrieval support, conference room AV/VTC support, printer support, network connectivity support, office infrastructure support
Preferred skills
Endpoint Central, Dell hardware diagnostics, enterprise onboarding processes, badging and access control systems (Symmetry)
Technologies
Endpoint Central, Dell, Verizon, Symmetry
Responsibilities
Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment; Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization; Coordinate hardware procurement, purchase orders, and vendor relationships; Manage corporate mobile devices and Verizon services including activations, terminations, inventory, and billing reconciliation; Support user account provisioning, software licensing, MFA, and Group Policy administration; Assist with legal requests for archived email, file, and data retrieval; Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure; Administer physical security systems including badge access and user provisioning; Coordinate with remote IT teams for device deployments and issue resolution.
Seniority
Mid-level, hands-on IC