At Your Service Agent / Guest Service Expert
Core
Support guest services team with operational tasks, room assignments, billing verification, and handling general enquiries to create tailored guest experiences.
Role type
Guest Service Agent
Builds
Guest experiences and future bookings
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
OPERA property management system, room assignment, billing verification, guest relationship management
Preferred skills
Community knowledge, fast-paced environment adaptability, career growth motivation
Responsibilities
Support guest services team with general operational tasks, assign rooms according to guest requests, handle general enquiries, verify and adjust billing for guests, build relationships with existing and new guests