Female Guest Relations Officer - Mövenpick Hotel Amman
Core
Front office professional ensuring exceptional guest experiences through personalized service, check-in/out assistance, and complaint resolution.
Role type
Guest Relations Officer
Builds
Guest satisfaction and loyalty
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, problem-solving, cash handling, computerized front office systems, telephone etiquette, up-selling
Preferred skills
Hospitality management degree, Front Office experience, English proficiency
Technologies
OPERA, computerized Front Office systems
Responsibilities
Welcome guests and assist with check-in/out, handle guest requests and complaints, coordinate with hotel departments, conduct guest courtesy calls, maintain guest profiles, promote hotel services and special offers, support VIP arrivals and room allocations.
Seniority
Individual Contributor