Senior Director, Technical Services (Cloud and Cortex)
Core
Lead Technical Services delivery across JAPAC, guiding customers through post-sale lifecycle from deployment to renewal and expansion.
Role type
Senior Director, Technical Services (Cloud and Cortex)
Builds
Professional Services and Customer Success operations for Palo Alto Networks Cloud and Cortex platforms
Domain
Cybersecurity, Cloud Security, SaaS
Deliverable
client delivery
Required skills
Regional team leadership, customer lifecycle management, stakeholder engagement, operational excellence, resource optimization, automation/AI integration
Preferred skills
Security credentials (CISSP, CRISC), deep familiarity with Cloud/Endpoint/SOAR/SIEM/SOC environments, enterprise GRC experience
Technologies
Cloud, Endpoint, SOAR, SIEM, SOC
Responsibilities
Lead Technical Services delivery across JAPAC; Align with Global Customer Success, Sales, Product, Engineering, and Partner teams; Support CIO/CISO-level engagements; Build and mentor a high-performing technical services organization; Maintain strong utilization, backlog health, and delivery predictability; Advance automation and AI across professional services
Seniority
Senior Director, regional leadership
