Customer Success Manager, Mid-Market
Core
Own the full customer lifecycle for mid-market accounts, driving adoption, retention, and revenue growth through relationship management and enablement.
Role type
Mid-market Customer Success Manager
Builds
Customer adoption, retention, and expansion within the Scribe Specialized Intelligence platform
Domain
SaaS / Enterprise Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer lifecycle management, onboarding and enablement program design, expansion opportunity identification, business review leadership, cross-functional partnership, consultative selling
Preferred skills
Portfolio management, proactive process building, translating product capabilities to business outcomes
Technologies
Scribe platform
Responsibilities
Manage mid-market accounts from onboarding to renewal, design enablement programs, identify expansion opportunities, lead business reviews, partner with Sales/Product/Support, build trusted advisor relationships
Seniority
Mid-level, hands-on IC